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Terms and Conditions

Shinoe is an indoor air purifier and solution expert. The Shinoe CARE App is invented to provide cares and tracking of your Shinoe products warranty efficiently. Simply scan the QR code on your Shinoe E-warranty certificate or Warranty card, access the app and get very best from our services. 

With Shinoe CARE app, you can:
- Overview and track all Shinoe’s machines and products under your purchase.
- Access Shinoe’s products user manual.
- Activate warranty.
- Manage Purchaser Profile.
- Request for services 
- Track service logs
- Receive updates, news and product guides.
- Contact Customer Care. 


Term & Conditions

Please read the terms and conditions ("Terms and Conditions") set out below carefully before ordering any Goods or Services from this Website. By ordering any Goods or Services from this Website, by phone, or by our mobile applications you agree to be bound by these Terms and Conditions.


Section 1: Definitions

1.1. "Agreement" is a reference to these Terms and Conditions, the Privacy Policy, any order form and payment instructions provided to you;

1.2. "Privacy Policy" means the policy displayed on our Website which details how we collect and store your personal data;

1.3. "you", "your" and "yours" are references to you the person accessing this Website and ordering any Goods or Services from the Website or from any other channel provided by Shinoe;

1.4. "we", "us", "our", and " Shinoe " are references to the Company;

1.5. “Services”, "Service" , "Goods" , "Parts" are a reference to any form of goods, parts and services which we may offer for sale from our Website or Mobile App from time to time;

1.6. "Service" or "Services" is a reference to any service which we may supply and which you may request via our Website;

1.7. "Website" is a reference to our Website or our mobile applications on which we offer our Goods or Services.

Section 2: Ordering

2.1. You agree to take particular care when providing us with your details and warrant that these details are accurate and complete at the time of ordering. You also warrant that the credit or debit card details that you provide are for your own credit or debit card and that you have sufficient funds to make the payment.

2.2. You will provided a QR code for each goods. You must ensure that you keep the combination of these details secure and do not provide this QR code to a third party.

2.3. We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Website.

2.4. Any order that you place with us is subject to product availability, delivery capacity and acceptance by us.

2.5. If the services are not available or if there is no delivery capacity, we will also let you know by text message (SMS) or phone call.

Section 3: Prices and Payment

3.1. All prices listed on the Website and/or mobile applications are correct at the time of publication; however, we reserve the right to alter these in the future. Prices are not inclusive of the relevant sales tax and delivery charges. We also reserve the right to alter the Goods or Services available for sale on the Website.

3.2. All prices listed on the Website and/or mobile applications for Goods and Services reflect the price at the time of listing. We give great care to keep them up to date. In the case the price listed is not current, we will contact you to inform you about the price difference and you can choose to opt-out of the order.

3.3. The total price for Services ordered, including delivery charges and other charges, will be displayed on the mobile applications when you place your order. Full payment must be made for all Goods despatched and Services provided. Payment has to be made in cash or, if available on the website, by online payment, e.g. credit or debit card.

3.4. You must pay for your order before service delivered. To ensure that shopping online is secure, your debit/credit card details will be encrypted to prevent the possibility of someone being able to read them as they are sent over the internet. Your credit card company may also conduct security checks to confirm it is you placing the order.

Section 4: Delivery of service

4.1. Delivery periods quoted at the time of ordering are approximate only and may vary. Service will be delivered to the address designated by you based appointment made and confirmation by Shinoe’s customer services personnel. 

4.2. We will make every effort to deliver our service within the time stated. However, we will not be liable for any loss caused to you by ordering late. If the service are not delivered within the estimated delivery time quoted by us, You may contact us by telephone or email and we will try to ensure that you receive the ordered service as quickly as possible.

4.3. All risk in the Goods and the services delivery shall pass to you upon delivery.

4.4. If you fail to accept delivery of our services at the time they are ready for delivery, or we are unable to deliver the service at the nominated time due to your failure to provide appropriate instructions, or authorizations, then such goods shall be deemed to have been delivered to you and all risk and responsibility in relation to such goods shall pass to you. Any storage, insurance and other costs which we incur as a result of the inability to deliver shall be your responsibility and you shall indemnify us in full for such cost.

4.5. You must ensure that at the time of delivery of Service and/or Goods adequate arrangements, including access where necessary, are in place for the safe delivery of such goods. We cannot be held liable for any damage, cost or expense incurred to such goods or premises where this arises as a result of a failure to provide adequate access or arrangements for delivery.

Section 5: Cancellation

5.1. You must notify us immediately if you decide to cancel your order, preferably by phone, and quote your order number. If we accepts your cancellation, no cancellation fee applies. If we refuses cancellation, e.g. because preparation of Service has been completed and/or delivery personnel has already been dispatched, it may not be cancelled. We will not be able to refund any order, which has been already dispatched.

5.2. We may cancel an order if the product is not available for any reason. We will notify you if this is the case and return any payment that you have made;

5.3. If the cancellation was made in time, we will refund or re-credit your debit or credit card with the full amount within 14 days, which includes the initial delivery charge (where applicable) which you paid for the delivery of the Goods or the Services, as applicable.

5.4. In the unlikely event that we delivers a wrong item, you have the right to reject the delivery of the wrong item and we will be replacing the item to you in the next business day.

Section 6: Information

6.1. Where we have requested information from you to provide Service, Goods or Services you agree to provide us with accurate and complete information.

6.2. You authorize us to use, store or otherwise process your personal information in order to provide the Service, Goods or Services to you and for marketing and credit control purposes (the "Purpose"). The Purpose may include the disclosure of your personal information to selected third parties from time to time where we believe that the services offered by such third parties may be of interest to you or where this is required by law or in order to provide the Service, Goods or Service to you. More information can be found in our Privacy Policy.

Section 7: Limitation of Liability

7.1. Great care has been taken to ensure that the information available on this Website is correct and error free. We apologize for any errors or omissions that may have occurred. We cannot warrant that use of the Website will be error free or fit for purpose, timely, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website and we do not make any warranty whatsoever, whether express or implied, relating to fitness for purpose, or accuracy.

7.2. By accepting these terms of use you agree to relieve us from any liability whatsoever arising from your use of information from any third party, or your use of any third party website.

7.3. We disclaim any and all liability to you for the supply of the Service, Goods and Services to the fullest extent permissible under applicable law. This does not affect your statutory rights as a consumer. If we are found liable for any loss or damage to you such liability is limited to the amount you have paid for the relevant Goods or Services. We cannot accept any liability for any loss, damage or expense, including any direct or indirect loss such as loss of profits to you, howsoever arising. This limitation of liability does not apply to personal injury or death arising as a direct result of our negligence.

7.4. We do not accept any liability for any delays, failures, errors or omissions or loss of transmitted information, viruses or other contamination or destructive properties transmitted to you or your computer system via our Website.

7.5. We shall not be held liable for any failure or delay in performing Services or delivering Goods where such failure arises as a result of any act or omission, which is outside our reasonable control such as all overwhelming and unpreventable events caused directly and exclusively by forces of nature that can be neither anticipated, nor controlled, nor prevented by the exercise of prudence, diligence, and care, including but not limited to: war, riot, civil commotion; compliance with any law or governmental order, rule, regulation or direction and acts of third parties.

7.6. The products sold by us are provided for private domestic and consumer use only. Accordingly, we do not accept liability for any indirect loss, consequential loss, loss of data, loss of income or profit, loss of damage to property and/or loss from claims of third parties arising out of the use of the Website or for any products or services purchased from us.

7.7. We have taken all reasonable steps to prevent Internet fraud and ensure any data collected from you is stored as securely and safely as possible. However, we cannot be held liable in the extremely unlikely event of a breach in our secure computer servers or those of third parties.

7.8.  In the event Shinoe has a reasonable belief that there exists an abuse of vouchers and/or discount codes or in suspected instances of fraud, Shinoe may cause the customer to be blocked immediately and reserves the right to refuse future service. Additionally, should there exist an abuse of vouchers or discount codes, Shinoe reserves the right to seek compensation from any and all violators.

7.9.  Offers are subject to Shinoe's discretion and may be withdrawn at any time and without notice.

Section 8: General

8.1. All prices are in Malaysia Dollars. GST/SST is included where indicated

8.2. We may subcontract any part or parts of the Services or Goods that we provide to you from time to time and we may assign any part or parts of our rights under these Terms and Conditions without your consent or any requirement to notify you.

8.3. We may alter or vary the Terms and Conditions at any time without notice to you.

8.4. Payment must be made either at the time of ordering the Service, Goods or Services from us by credit card or at the time of delivery by cash. Failure to pay on time will result in the cancellation of your order.

8.5. Do not use or launch any automated system or program in connection with our website or its online ordering functionality;

8.6. The Terms and Conditions together with the Privacy Policy, any order form and payment instructions constitute the entire agreement between you and us. No other terms whether expressed or implied shall form part of this Agreement. In the event of any conflict between these Terms and Conditions and any other term or provision on the Website, these Terms and Conditions shall prevail.

8.7. If any term or condition of our Agreement shall be deemed invalid, illegal or unenforceable, the parties hereby agree that such term or condition shall be deemed to be deleted and the remainder of the Agreement shall continue in force without such term or condition.

8.8. These Terms and Conditions and our Agreement shall be governed by and construed in accordance with the laws of Malaysia. The parties hereto submit to the exclusive jurisdiction of the courts of Malaysia.

8.9. No delay or failure on our part to enforce our rights or remedies under the Agreement shall constitute a waiver on our part of such rights or remedies unless such waiver is confirmed in writing.

8.10. These Terms and Conditions and a contract (and all non-contractual obligations arising out of or connected to them) shall be governed and construed in accordance with Malaysia Laws. Both we and you hereby submit to the non-exclusive jurisdiction of the Malaysia Courts. All dealings, correspondence and contacts between us shall be made or conducted in the English language.

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